Support Agreements

Through an iDelve Support Agreement with your iDelve Consultant, a skilled systems engineer can be available to provide technical advice and diagnosis/support via remote connection to the system so you can be assured that:

• the system remains operational
• routine operational tasks can be performed
• IT infrastructure can be upgraded as needed

Product Warranty

Use of the iDelve system includes Warranty Cover for defect correction of the software for a twelve month period. Your iDelve Consultant can provide an Extended Warranty through a Support Service agreement to extend that cover for the term of the agreement. Minor Version Releases of the software are included at no additional charge.

Additional Software Support

Support can be provided by your iDelve Consultant at casual rates for additional services including:

• Diagnostic and consulting services
• Urgent problem rectification (work-arounds and patches additional to scheduled defect rectification)
• Custom applications and integration services
• Data preparation and management

Software Enhancements

Major version releases from iDelve Pty Ltd of any system software including functional enhancements, and implementation and integration if required, are also available.